Listening to Learners
We are committed to providing the best learning opportunities possible. We are here to help you to make progress and achieve. We collect feedback throughout the year by asking you to fill in end-of-course evaluations, completing surveys and putting any suggestions you may have in the boxes in our Centres. You may also be contacted to take part in a group discussion at a visit to your class.

Course fact sheet in Counselling amended to show exam fee costs Café manager now stocks decaffeinated green tea No smoking signage has been replaced in the cycle parking area Cleaners are now cleaning computer screen regularly with VDU wipes Improved reporting system for accidents We will put on a Special Needs Awareness Raising Part 2 evening course in next academic year We have increased the number of spot checks made by staff in the Learning Resource Room to ensure only Institute learners are using the facility and they have a quiet place to work We have improved parking facilities for learners with disabilities

Good opportunities to learn new and interesting subjects Very pleasant and friendly environment They can develop occupational and personal skills Friendly and knowledgeable staff They are treated as adults Increased their confidence, achievements and qualifications Opportunities to progress