Information, Advice and Guidance Level 2 Certificate

This course will give you the knowledge and skills to provide clear and accurate information, advice or guidance in a variety of roles and professional contexts.

You will explore communication techniques, learn how values, attitudes and beliefs can affect interactions and how to manage information, including storage and retrieval. It will help prepare you for work in a range of public sector settings such as careers advice, customer service, housing, learning or legal support.